About 15 years ago, Chez Snail traded in its old HP printer for a new HP printer. The old printer no longer fed paper through, but after two years of “encouraging” it (sanding the rollers, tightening things up etc.) this wasn’t surprising. I would love to have had it repaired, or repaired it myself, but at that time, I couldn’t. So, reluctantly, we traded it in (there was a deal at Staples at the time) and bought our HP C6180.
And, as you want with your printer, it basically just worked for the next 15 years, very boring, very reliable. We fed it with scrap paper, nice new paper and photopaper. We kept it watered with genuine HP ink, because we’re nice like that.
Now it appears HP have made our printer obsolete. I mean, they haven’t supported it as such for about a decade, but now they seemed to have stopped making the ink cartridges for it. This isn’t a trial since there are a plethora of “compatible” cartridges out in the world, but being forced into the situation is quite galling.
We bought the 100% compatible cartridges and put one in. This is where it all becomes messy, but not in an ink-all-over-your-arm way. The printer decided it was having none of it and came up with a failure error, a long nasty-looking error number (in hexadecimal to scare you more – fortunately, I can still think in hex when the need arises, so I wasn’t put off) and then refused to print.
Well, the simple solution was to put the old cartridge back in and muddle through: old cartridge replaced, printer turned-off-and-on again et voilà! Same error message. What had been a printer 30 seconds before was now, apparently, a rather large doorstop, and not even a nice coloured one at that.
Now, I am a chilled person at heart and maybe, just maybe, I would have given up at that point, made up some new swear words, and ordered a new printer online – they are insanely cheap these days. But, these are these days – days where we have eaten our way through the planet’s resources whilst systematically removing the right or the skill to repair and thus stopping the need to use up more precious materials.
Online I went, and after several encounters with clickbait sites (claiming to know how to fix your problem but at a price including your bank details), I found a solution (although this sequence of actions was the solution to a slightly different problem, in fact). A really easy solution:
- Switch the printer on
- Hold down left arrow and help buttons
- Press OK
- Use the right arrow to move through to the Hardware Failure status menu
- Click OK
- Click OK (this clears the hardware failure error)
- Click Cancel until you have exited all these hidden menus
- Restart the printer
Now we have a printer that still works and we should be able to get cartridges at least for a bit longer. Nice of HP to mention that this is a fix to it not liking non-HP cartridges, right? Nowhere does HP seem to refer to this menu, nowhere that I can find, including the original documentation that came with the printer. It’s almost like they don’t want you to sort it out, isn’t it?
A Mend-it Monday that required no physical tools, just bloody-mindedness and the internet. As there were no pictures, here’s one of Daisy being cute: